Some flights may incur a supplement which will be advised at the time of booking. . 5.15. Posted August 3, 2010. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. Once your EHIC has expired, youll be able to replace it with a GHIC. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Regrettably, flight delays do occasionally occur. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. Until that point, your monies are not protected by our ABTA membership or any other arrangement. They will advise you on how this information can be provided or verified. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. Celebrity Select Dining is subject to availability. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Please ask for this document and keep this document safe with your travel documents when you travel. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. For the safety of our guests and crew, there are certain items that are not allowed on board. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. If this holiday is in fact cheaper than the original one, we will refund the price difference. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. From overseas, additional call charges may apply). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). Cookies are used on this website. We cannot accept responsibility for any services, which do not form part of the package holiday. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Please request your preferred seating and table size at the time of booking. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. Please also see section 1.3 above. 5.7 What is your liability towards guests? We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Find everything, but, what I wanted to know. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. 5.8 What is your limit of liability towards guests? Ships' Registry: Malta and Ecuador. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Copies of the applicable International Conventions and Regulations are available from us on request. Your table number will be confirmed in your stateroom at the start of your cruise. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Connecting UK domestic flights are also available from a selection of regional airports. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Please note: It may not be possible to confirm your flight details at this point. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. You must ensure that you are using an up-to-date brochure when you book your holiday. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. make the full payment by the December 31, 2022 deadline. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. Call us at 800-288-6006 if you need help finding the perfect cruise. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. General information on travel vaccinations and a travel health checklist is available on the NHS website. Seating requests cannot be guaranteed. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Is Celebrity doing this to eliminate the price reduction refunds? Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. force majeure as defined in section 5.10. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. Please note that any bookings made onboard will be subject to these booking conditions. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. These groups may take place on the dates when you are sailing with us. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. If we have to make a significant change or cancel, we will tell you as soon as possible. Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. All guests should ensure they have appropriate personal travel and medical insurance before departure. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Deposit amount & final payment deadlines for Celebrity Cruises. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Your holiday will not be protected by our ATOL or ABTA membership. Itineraries may change from time to time, both before and after your sailing departs. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. On board there are certain facilities where each entry is restricted by age. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. We can then advise on an informal basis if we consider your chosen cruise is suitable. The value of the supplement will be confirmed to you at the time of making a booking with us. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. We are new to Celebrity but seasoned cruisers (Elite with Princess.) Please note that the upgrade package may differ from the upgrade package offered by the airline. Here's how to cancel or postpone a cruise due to COVID-19. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. Governments and public authorities continue to develop their policies and change their rules. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage.

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