Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. How will I know when my content is personalised? Some events have more than one price type. By clicking this link, a web page will be displayed containing your ticket. Once you have selected your ticket(s), there is a time limit of. Be sure to select the discounted 'member' ticket. What happens if my phone is out of battery or my network coverage is low when I get to the venue? How do I request a refund if I have purchased Refundable tickets? On some occasions seats are released closer to the event. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Why does Ticketek want to access my Facebook details? Sell tickets directly from your Ticketek Account. Your barcode will be on the first page that opens (the homepage). There are so many people queued up outside the MCG, waiting to get in. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. You will need to provide some form of ID so that the staff can access your Ticketek account details. What if a show is cancelled or postponed? What are the terms of General Admission (GA)? Gift Vouchers can be purchased for specific events when available. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. What are the different types of Ticketek Gift Vouchers? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Can event notifications and location services be turned off from the Ticketek app? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Yes, all events that Ticketek ticket for can be found on the mobile site. . Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . You may also wish to consider taking out a relevant insurance policy to . What happens if I lose/change my phone or accidentally delete my Mobile Ticket? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. If you purchased online or through our call centre please contact Customer Service for further assistance. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Safe, Fast and Verified Can I sell tickets using online auction sites like eBay? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". You now have the option to have your sign in details remembered for your next visit. My Ticketek Gift Voucher has no Voucher ID? There are many ways you can redeem your Ticketek Gift Voucher. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. How many tickets can be delivered by Mobile Ticket delivery? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Your barcode to access tickets is generated upon your renewal. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you do not receive your club of support pack please contact the club directly. Tickets will be available to purchase, once onsale, through Ticketek. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Concession and Children's ticket entitlements vary from event to event. Will I see personalised content on the mobile site? More information relating to mobile ticketing will be communicated in the lead up to the season. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Visit the Ticketek Groups page for more information. How do I check the balance of my Gift Voucher? %PDF-1.5 I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Please try again, or try reducing the number of tickets you have selected. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Can I purchase tickets through the mobile site? You are responsible for knowing the contact details of all attendees in your group. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. We'll now show you the tickets which have been allocated to you based on your selections. How do I save my credit or debit card details? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). The transaction limit is 10 at both Marvel Stadium and the MCG. How do I purchase a Ticketek Gift Voucher? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Will I be notified of event / gate changes? In most cases, tickets must be returned to the place where they were purchased. Methods of collection and/or delivery will be available when choosing your collection/delivery details. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. There was a problem with the email server that the message was sent to. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. You might find the following websites helpful if you want more information about ticket scalping: The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Some events may have a Family ticket which includes 1 Adult and 1 Junior. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Select an event category type from the Genre drop-down menu and click 'GO'. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. What is my online AFL Membership account? No, we cannot refund the additional charge for the Refundable tickets. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Ticketek will use reasonable efforts to notify you of such action. Do I need to be logged in to see 'My Events' and if so how do I know? Print this PDF as this will be your access to the event. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. How do I find out the expiry date of my Ticketek Gift Voucher? Note that Mobile Ticket delivery may not be available for every event. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Full Ticketek Refundable terms and conditions of sale can be viewed here. "The @Ticketek _AU app has crashed - right before Ed Sheeran. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Will I be required to pay to reserve a seat? Refunds, Payments and Exchanges. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 <> Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Please comply with any stated ticket limit for this event. Your confirmation email will include all of your delivery details, plus your customer information. How long are Ticketek Gift Vouchers valid for? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Check you can log in and have your passwords ready. Ticketek will only mail tickets to the residential address of the credit/debit card holder. There are over 20 circumstances you may request a refund. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. General We are the ticketing sales agent selling on behalf of promoters and according to their instructions. However, some events will have unreserved seating where it is first in, best seats. This is so we can show you upcoming events in your vicinity. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type.

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