Test it first by using real email addresses before you hit that button! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Thanks a lot in advance. Thanks a lot. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Knowledge Basics for Lightning Experience. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. What should I do? Thanks for your advice and help. Sales at Lychee shadow Thanks for getting back to me. Still not sure what Im talking about? Would you like to share a few more details on how you currently have things set up? But not able to finish this challenge . Sign in High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure you group report results correctly. " Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? (might not matter)The biggie- violation action- Does need to be dynamically assigned. Could you share a bit more details on what you have done for this step? I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Right now he' taking a nap.so I'm off to edit some reports! @Joy.. Can you please share the solution ?r. Yes! :), I am unable to solve this. I'm working on the Service Cloud super badge and the error below is driving me nuts! I made two dollars today! The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Would you like to share some details of your current configuration? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Ask Question Asked 2 years, 8 months ago. rebecca@capstorm.com. Ensure you create the Cloudy Weather Resolution automated action. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I was able to work out a solution, I will outline it below. That proved to be incorrect. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Note the filter. Thanks a lot because I asked SF support and got this answer which did not help me much. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. "Please help to resolve this. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure Agents have access to Knowledge when viewing a Case". 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Hi All,I am currently stuck at challenge 4. I also confirm that no additional code exists in this org. I'd just give it 24 hours then recheck the challenge. All reactions. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Ensure Agents have access to Knowledge when viewing a Case." I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I removed those and then the trailheadapproval was there. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Issue was with the Lightning Page Layout. I think it must have taken some time to register that I updated the values or something?!?!? No idea what is missing. any ideas? Are you using a Dev org or a playground generate from Trailhead? I'd bet that the solution is to "clone" not rename. Its upsurd. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . The challenge says "add the option for agents to compose emails within the console while looking at a case". I like your blog.Devops Online Training in HyderabadLearn Devops Online. By clicking Sign up for GitHub, you agree to our terms of service and Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Click the cog in the upper right hand corner. I had problem with the chart, now everything is correct. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Coild you please help me out? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Any advice?Thanks in advance! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I have created also both categories. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Empty the recycling bin. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I even tried to create a new playground and start over (that only made things wose). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Use Lightning Knowledge to create a knowledge base for better customer service. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Grab a pen and paper. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I was creating 'wrong queue' queue . Something that helped was saving the report frequently. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thank you SO MUCH. The demand for UI/UX design implementation is continuing to grow. He laughs when I poke his nose and tries to take toys out of my hand. Still stuck? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I fixed it, it was a really stupid mistake. Hello, I passed the first challenge but i still have a question. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. He laughs when I poke his nose and tries to take toys out of my hand. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Make sure that the correct date range is selected. Does anybody have a moment to help? on 6th challenge. That is frustrating! I got the stages added - its the 'and assign' that's hanging me up. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. What other fields do you need to add? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I hope that you feel inspired. Look at the page layout again- there is another item you will need to add. Save & Activate.That helped me clear that error. ", There are two options for email to case. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. The simple things Hey, i'm on challenge 3 and almost done. I dont see any check box under layout properties of Knowledge. I'm STILL hacking away at this error message. Ive always thought this was pretty cool. Telecom Billing System2. Look at the page layout and enable knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Service Cloud Specialist Superbadge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. If you are still stuck after that, leave a comment with some more details and I'll take a look. I hope that you feel inspired. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Modified 2 years, 1 month ago. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". "Im not able to add instructions in the macro. I'm stuck on Challenge 6, creating the macro. Excellent article and with lots of information. Will you be able to guide me? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I am glad that you figured it out. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Still stuck? The free lemonade offer worked! Create the Cloudy Technical Team support process! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Start in setup. Thanks!!! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Or "on demand email to case". please verify. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Any ideas that can help me? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I also got this error. took me 2 hours to undersand that, and without your comment I could have been there forever!! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle.

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